Quality Control and Assurance Policy
Fenton Construction is dedicated to providing the highest level of quality in all of its projects. The Company has established a number of policies and procedures, which allow its personnel to positively affect the quality of each of their projects.
Total Quality Management
Quality in the Construction Industry is a function of Service, Construction Technique, and Relationships. In the Construction Industry, the men and women who make up the Construction team have a direct impact on the Quality of the Project. There is a direct link between the Project Team and the success of the Project.
Fenton Construction is organized around the idea of Total Quality Management. This includes a team management style that distributes and conveys the responsibilities of construction management to a team of qualified individuals who work in tandem to oversee the construction project. Typically each team consists of a Project Manager or Assistant Project Manager, a Superintendent and a Project Coordinator. Each individual of the team is dedicated to the quality, efficiency, and effectiveness of the entire project - regardless of job title. Each team member contributes specifically to the success of the other members, and to the overall success and quality of the project.
The Project Coordinator's primary responsibility is to maintain the administrative aspects of the project. They are integral in the establishment and maintenance of communication and paperwork between all parties. This relieves both the Project Manager and the Superintendent of time-consuming administrative duties so that they can dedicate their time to quality assurance and control.
The Superintendent is proactive in the decision-making, quality assurance, and safety of the project. Their primary responsibility is to assure that the project is being built to plans and specifications using the best construction techniques. They are responsible for conducting daily quality control inspections and correcting defective work immediately.
The Project Manager's primary responsibility is to the Owner. They are responsible for managing the Owner's expectations and assuring that the project is completed on time and within the established budget. The Project Manager is also responsible for assuring that the project is built to the highest standards in the industry by developing sound relationships with the most qualified Subcontractors and Suppliers available to the region.
General Quality Control
Fenton Construction insures the quality control and assurance of its projects with the following guidelines:
- We demand and accept nothing less than the best from ourselves and those who work for us. To that end, we link employee compensation to performance in a way that every Team Member can see how his or her performance affects his or her individual pay.
- The finished product is what everybody sees, but to achieve a quality finished product, quality assurance must start at the beginning. We begin with the "end in mind".
- Quality is not an afterthought but a commitment to the Company's reputation and professionalism. Everyone is responsible for quality.
- Ensure that our quality standards are understood and accepted by all subcontractors and their crews. Set quality standards for each trade beginning with their first work and hold them to those standards from the start. Never wait to tell them their work is unsatisfactory. Discuss quality control issues at every subcontractor meeting.
- Do not compromise the final product. Accept nothing less than if you were building the project for yourself. If the work is wrong or sub-standard, it must be corrected regardless of fault or cost responsibility.
Fenton Construction is dedicated to working with only the finest and most reputable subcontractors and suppliers available. In general, Fenton Construction works only with those subcontractors and suppliers with whom we have established a working relationship and our experience in the industry allows for a large pool of such relationships. Unknown subcontractors and suppliers are considered only after careful review of their references and reputation. When awarding a contract to a subcontractor or supplier, quality of work is as important as proposal price.
Fenton Construction has established an evaluation form for Owner and Architect feedback on the overall quality of the project and on team performance. These evaluations are used by the team to evaluate their work and determine a means for improvement.
Fenton Construction has established a protocol for post-project meetings. These meetings are held with the project management team to evaluate the work and determine means of improvement. This self-evaluation is done throughout the construction process, but a final meeting is specifically held to offer suggestions for improvement of all current and future projects. Hence, quality control and assurance is guaranteed by a constant self-evaluation of total quality team management procedures.